Home Health CAHPS Print

The Home Health CAHPS Survey is a tool that can be used to survey patients using Home Health Care Agencies. The survey contains 34 standardized questions that cover topics such as access to care, communication, and interactions with the agency and with agency staff. Rural Comprehensive Care Network (RCCN) became an approved vendor of the HHCAHPS Survey in 2010.  

Using HHCAHPS is simple and easy to initiate with your patients. The HHA provides RCCN with a list of patients and RCCN will conduct the survey and follow-up with a second survey if necessary. We will submit your data to CMS quarterly and provide each HHA with a quarterly report. Monthly reporting is available upon request. If you would be interested in our services please contact us at
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BACKGROUND The Centers for Medicare & Medicaid Services (CMS) has partnered with the Agency for Healthcare Research and Quality (AHRQ), another agency within the United States Department of Health and Human Services, to develop surveys measuring patient perspectives of care. Beginning in 1995 as part of the Consumer Assessment of Healthcare Providers and Systems (CAHPS) initiative, AHRQ and its CAHPS grantees began to develop survey and reporting products focusing on health plans. Since 1995, the initiative has expanded to cover a range of surveys of health care services at multiple levels of the delivery system, including patients receiving care from both ambulatory and institutional settings. The intent of the CAHPS initiative is to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on patient care. CAHPS is meant to complement the data that providers collect to support improvements in internal customer services and quality-related activities.  

The Home Health Care CAHPS Survey is designed to measure the experiences of people receiving home health care from Medicare-certified home health care agencies. The survey is designed to meet the following three broad goals:       
  • To produce comparable data on the patient's perspective that allow objective and meaningful comparisons between home health agencies on domains that are important to consumers ·
  • Public reporting of survey results will create incentives for agencies to improve their quality of care ·
  • Public reporting will enhance public accountability in health care by increasing the transparency of the quality of care provided in return for public investment.
The national implementation of the HHCAHPS Survey began in October 2009 with agencies participating on a voluntary basis prior to when quality reporting requirements for the home health annual payment update (APU) began in the third quarter of calendar year 2010.     

HHCAHPS SURVEY INSTRUMENT The HHCAHPS Survey instrument contains 34 items that cover topics such as access to care, communications, and interactions with the agency and with agency staff. There are two global items: one asks the patient to rate the care provided by the HHA, and the second asks the patient about his or her willingness to recommend the HHA to family and friends. The survey also contains items that ask for self-reported health status and basic demographic information (race/ethnicity, education attainment level, language spoken in the home, etc.).