CAHPS Hospice Print

The CAHPS Hospice Survey considers the decedent (the patient who died while in hospice care) and his or her caregiver (family member or friend) as the unit of care. Each Hospice agency provides specified decedent/caregiver data to the survey vendor on a monthly basis. The CAHPS Hospice Survey includes 47 standardized questions.  

Rural Comprehensive Care Network (RCCN) became an approved vendor of the CAHPS Hospice Survey in 2015. The Hospice agency provided the patient/caregiver list to RCCN to conduct the survey and follow up with a second survey if necessary. We will submit your data to CMS quarterly and provide each agency with a quarterly report. Monthly reporting is available upon request. If you would be interested in our services please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .'; document.write( '' ); document.write( addy_text74665 ); document.write( '<\/a>' ); //--> This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Background Before the development of the CAHPS Hospice Survey, there was no official national standardized survey to measure patient and family experiences with hospice care. The CAHPS Hospice Survey uses detailed standardized survey administration protocols to allow for fair comparisons across hospices.  

CMS developed the CAHPS Hospice Survey with input from many stakeholders, including other government agencies, industry stakeholders, consumer groups, and other key individuals and organizations involved in hospice care. The survey was designed to measure and assess the experiences of decedents who died while receiving hospice care as well as the experiences of their caregivers. The survey aims to produce comparable data on decedents'/caregivers' perspectives of care that allow objective and meaningful comparisons across hospices on domains that are important to consumers and create incentives for hospices to improve their quality of care.  

Beginning in April 2015, hospices were required to begin continuous monthly participation in the CAHPS Hospice Survey. Hospices are required to contract with an approved CAHPS Hospice Survey vendor to conduct the survey in order for the hospice to meet the Hospice Quality Reporting Program (HQRP) requirements.  

CAHPS HOSPICE SURVEY INSTRUMENT The CAHPS Hospice Survey instrument consists of 47 questions, broken into three sections: Core (Q1 - Q40), About Your Family Member (three questions) and About You (four questions). This survey considers responses about Hospice Team Communication, getting timely care, how family members are treated, getting emotional and religious support, getting help for symptoms, getting hospice care training, what rating the caregiver would give the hospice and willingness to recommend the hospice to family and friends.